Wedding Cake Terms & Conditions

Before Sending an Inquiry…  

Please take a few minutes to read through the terms and conditions, as these form the basis of the contract. Further information can be provided on request. These terms and conditions do not in any way affect your statutory rights as a consumer. 

‘You’ means the ‘clients’ – and can refer to either or both parties in the couple. ‘I’ and ‘me’ or ‘we’ / ‘us’ means Cake & Crumble.

The term ‘clients’ applies to both of the clients jointly and individually.  Each client is solely and jointly responsible for all the obligations set out in this agreement.

These terms and conditions form part of your contract, alongside your Order Form for the following wedding: 

Names of clients: 

Address:

Phone number / Email address:

Date of Wedding:  

Venue: 

Payment of your booking fee constitutes acceptance of the following:

1. ORDER PROCESS 

• 1.1  All orders are subject to acceptance and availability.  

• 1.2  It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary.

• 1.3 You shall be responsible for ensuring the accuracy of the details provided by you during the order process. An Order Form will be sent to you once design details have been confirmed, and this will be resent with your final invoice six weeks prior to your wedding, for you to confirm that details remain the same.

• 1.4  Once your booking fee has been paid, we will provide you a receipt to confirm this, as well as an Order Form once details have been confirmed.

2. PAYMENT POLICY

• 2.1  Payments are currently taken in cash, card via online invoice, or Venmo.

• 2.2  Upon placing an order, you agree to secure your order with a non-refundable and non-transferable booking fee of $200 – unless agreed otherwise. Orders are not deemed confirmed, and dates are not reserved until this payment is received.

• 2.3 Quotes are valid for 30 days, unless your date is filled with another order before this time. Please do check that your date is still available if some time has passed between obtaining a quote and making payment.

• 2.3  The booking fee is taken to cover for initial work undertaken on the design of your cake and administration. It also holds your date and will mean that Cake & Crumble restricts other orders for the same day. By turning down or not advertising for further work, a cancellation by you will mean a likely loss in profit from alternative orders for me.

• 2.4  Payment of the final balance is due a minimum of six weeks prior to the wedding date to allow for preparatory work to take place and supplies to be ordered.  I will produce your cakes to the specification as per the Order Form which I will resend with your final invoice, eight weeks before your wedding date. Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on the Booking Form is correct.

• 2.5  Failure to complete payment of the final balance by the due date on the invoice will result in the cancellation of your order and the booking fee will not be refunded or transferred.

3.  DELIVERY OF YOUR CAKE

• 3.1  Kindly provide details of your wedding planner or the wedding coordinator at your venue and Cake & Crumble will happily liaise directly with them regarding time to set up and other arrangements. 

• 3.2  Delivery will take place at or near the specified time (to ensure a proper window accounting for hiccups in traffic or other logistics in navigating the venue) agreed upon at the time of booking.

• 3.3  The Order Form will stipulate the address and time for delivery. Amendments to the delivery address or time may be permitted at the sole discretion of Cake & Crumble, and may incur additional delivery charges to cover for time and gas, but in the case that Cake & Crumble cannot deliver to the new venue, due to distance or other reason, section 4.4 and 5.3 below applies. 

• 3.4  You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to the delivery address or collected from Cake & Crumble.

• 3.5  When setting up the cake and attaching externally purchased flowers or other decoration, Cake & Crumble reserves to right to leave any of these items off, or arrange them in a different way, if there is any doubt about safety or security of said items.

• 3.6  Cake & Crumble will always require to delivery the wedding cake of three or more tiers.  For two tiers or smaller, at the discretion of Cake & Crumble and the client, if the client waives the delivery and arranges for one of their party to pick up the wedding order from Cake & Crumble, it is explicitly understood that any injury or damage to the cake once it leaves the bakery is not the responsibility of Cake & Crumble.  The client releases Cake & Crumble from all liability.

4.  CHANGES TO YOUR ORDER

• 4.1  Cake & Crumble understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible before the order is due to ensure any changes can be implemented, at least eight weeks’ notice is required for any changes – and please note agreement to any such changes are at the sole discretion of Cake & Crumble. Please be aware changes may incur additional costs, in line with additional work required for administration as well as additional materials and time required for the design change. A full quote will be given for proposed amendments before they are agreed upon.

• 4.2  If you wish to reduce the value of your order, a fee may be applicable depending how much notice is given, and how much work has already been carried out. Please refer to 4.3 below for further detail.

• 4.3  A reduction in the value of the order of 25% or more, or below a total value of $500 will be considered a cancellation by you, unless otherwise expressly agreed in writing by Cake & Crumble.  Workload is considered when other orders are taken and turned away and therefore large reductions in the order will have an effect on the income of Cake & Crumble. Please refer to section 5.

• 4.4  This contract is based upon the agreed place of delivery (the “venue”) of your wedding cake as per the heading on the top of this document. If this changes, you are to contact Cake & Crumble immediately to discuss whether we can accommodate the change. If not, this will be deemed a cancellation by you and section 5.3 applies.

• 4.5  This contract is based upon the agreed date of delivery of your wedding cake as per the heading on the top of this document (“Wedding Date”). A change to the date will be treated as a cancellation by you as per the section 5.3 below, unless otherwise expressly agreed in writing by Cake & Crumble. The booking fee is non-transferable to new dates or events.

5.  CANCELLATION POLICY

• 5.1  You have the right to cancel the contract at any time up to six weeks before the date your order is due for delivery.

• 5.2  To exercise your right of cancellation you must give written notice to Cake & Crumble via the email address shown on Cake & Crumble’s website, giving details of the goods ordered. 

• 5.3  By the customer: If the order is cancelled, your booking fee is non-refundable and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled  within six weeks of the date of the wedding, the remaining full balance will be due to be paid to Cake & Crumble. This is because at such short notice, and especially due to the nature of weddings, it is unlikely that Cake & Crumble would be able to secure another order for the same day. This would result in a significant loss of profit for Cake & Crumble through no fault of their own.  If a new order is received for your cancelled date I will refund your balance.

• 5.3.1 If ingredients / supplies specific to this order have not yet been purchased, or they can be used for another order, the cost of these would be deducted from the final balance and refunded to the customer in the event of a cancellation which occurs once said final balance has been paid. [this is because legally you can’t make more from a cancellation than you would if you had completed the order – so if you don’t make the cake and don’t even buy the ingredients you actually end up better off – which is why you need to refund that amount]

• 5.3.2 If a delivery charge has been paid as part of the final balance, or in addition to your non-refundable booking fee, this will be refunded to you. However, if further funds are due, this payment will be offset against what is owed to Cake & Crumble.

• 5.4  By Cake & Crumble: In the event of exceptional circumstances, such as serious illness, Cake & Crumble will give as much notice as possible if we are unable to fulfill your order. We will endeavor to find someone else who can produce your order to an equal standard and will refund you all monies already paid, including the booking fee. However, this cannot be guaranteed. Cake & Crumble’s liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.

• 5.5  You are strongly advised to take out adequate wedding insurance to cover you in the event of cancellations

• 5.6 COVID-specific policy: if the wedding cannot be held as a result of government restrictions, we would work with you to move to a new date (see 6.2 below for details). If a new date is not required, Cake & Crumble will refund all monies received, less costs incurred by us in terms of purchases as well as time spent on preparation work, including, but not limited to: tasters, design, and planning administration.

6.  POSTPONEMENT POLICY

• 6.1  For the avoidance of all doubt, if your wedding is postponed this will be treated as a cancellation. Cake & Crumble will be happy to discuss the possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.

• 6.2 COVID-specific policy: if the wedding cannot be held as a result of government restrictions, 6.1 above will be subject to a one time revision. If the date change can be accommodated by Cake & Crumble and is within 12 months of the original date, we will transfer the booking fee / balance paid to the new date with no charge. This will only be an option once. If the new, postponed date subsequently falls under the same restrictions, Cake & Crumble will be under no obligation to transfer monies paid with no additional charge: instead, Cake & Crumble will refund all monies received, less costs incurred by us in terms of purchases as well as time spent on preparation work, including, but not limited to: tasters, design, and planning administration.
  
  Should you choose a new date beyond 12 months from the original date, or for which Cake & Crumble is not available, Cake & Crumble will refund all monies received, less costs incurred by us in terms of purchases as well as time spent on preparation work, including, but not limited to: tasters, design, and planning administration.

7.  COLORS AND DESIGN

• 7.1  Should you have any swatches of ribbon or material, this can be helpful to Cake & Crumble in creating the color theme of your choice. However, please note that due to the fact we are working with many different materials, an exact match cannot be guaranteed. This also applies to food colorings and icings.  Please also note that images sent digitally are seen differently on different screens, so if a specific color is vital, this must be communicated to Cake & Crumble at the time of ordering. We will use all reasonable endeavors to get it as close as possible.

• 7.2  We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modeling food; however we will work with you, often using sketches to ensure you are happy with the design.

8.  NON-EDIBLES

• 8.1  A list of non-edibles (such as supporting dowels, floral wire etc) will be provided to the venue. It is your responsibility to ask the venue to provide this to you and ensure these are not served to your guests.

9  FRESH FLOWER POLICY

• 9.1  Should fresh flowers to be provided by your florist, to decorate the cake, the responsibility of the flowers’ safety, quality, freshness, and color will rest with the florist and not with Cake & Crumble. It is your responsibility to communicate with your florist to ensure they are not providing toxic flowers to Cake & Crumble. If the florist or any other supplier adds anything to the cake after we have left it set up, responsibility for any resulting damage or harm will not rest with Cake & Crumble.

10  FOOD ALLERGY DISCLAIMER

• 10.1  Cake & Crumble is NOT an allergy-free kitchen, although we are completely gluten-free. It cannot be guaranteed that our products are free from ingredients that may affect those with food allergies, but all efforts are made to minimize this risk where requested. At Cake & Crumble, we recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have.  Cake & Crumble will not assume any liability for adverse reactions to our products for any unspecified allergies by the client or their party.

  •  The following ingredients are used in our kitchen:

    • Milk and other dairy products

    • Soy

    • Eggs

    • Nuts: pecans, walnuts, almonds, cashews, coconut

    • Peanuts

    • Sulfites (from dried fruit)

  •  Please note that some food colorings may have an effect on behavior in children.

• 10.2  Cake & Crumble will discuss any dietary requirements, allergies and intolerances with you at the time you place your order or during your consultation. It is your obligation to inform Cake & Crumble of any such special requirements.

11.  HIRING OF EQUIPMENT

• 11.1  Cake & Crumble requires a refundable deposit ("the hire deposit") for the hire of cake stands and equipment. The hire deposit will normally be $75 but if Cake & Crumble requires a different amount this will be discussed with you at the time you place your order. This is in addition to the agreed hire fee.

• 11.2  The hire deposit will be held for a period of time discussed with you when placing your order. 

• 11.3  All information regarding the hire deposit will be stated on the order form including the return date.

• 11.4  The hire deposit will be refunded in full when the item(s) / equipment is returned in the condition it was hired out, and within the stipulated time period. 

• 11.5  If the item(s) / equipment hired out is lost, returned damaged, or returned late by you, Cake & Crumble will retain your full deposit for the item/items to cover the cost of replacing it/them. 

• 11.6  For the avoidance of doubt you will become responsible for any hired equipment once that equipment has been delivered to the required address.

12. IMAGES

• 12.1 Photographs of your cake will be taken by us and used for social media / marketing purposes. These images remain the property of Cake & Crumble.

• 12.2  Should you kindly share any photos of your day with us, we will of course ask your permission before sharing these further, and that of the photographer who took the images.  We will also happily tag them in any images shared, to give due credit for their professional work.

13. COMPLAINTS 

• 131  If for any reason you are unhappy with your cake, Cake & Crumble requests that you return the tier(s) for inspection within 48 hours of your event. 

• 13.2  If a refund is deemed appropriate this will be to the value of the affected tier(s). In any event, Cake & Crumble’s liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.